Privacy Policy for Natuvera.co.za

Effective Date: 11 June 2025

At Natuvera, your privacy is very important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa.

1. Who We Are

Natuvera (Pty) Ltd is a health and wellness company based in South Africa. Our website address is: https://natuvera.co.za.

2. Information We Collect

When you use our website or interact with us, we may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party payment processors)
• Order history and preferences
• IP address and browser data (via cookies and analytics tools)

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill orders
• To communicate with you regarding your order or inquiry
• To send marketing or promotional materials (with your consent)
• To improve our website, products, and services
• To comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third parties only when necessary, including:

• Payment processors (e.g., PayFast, PayPal)
• Courier and delivery companies
• IT service providers and website analytics tools
• Legal or regulatory authorities if required by law

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and gather analytics. You can manage your cookie preferences via your browser settings.

6. Your Rights Under POPIA

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to processing for direct marketing
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

7. Data Security

We implement reasonable security measures to protect your data from loss, misuse, and unauthorized access.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of such websites.

9. Children’s Privacy

Our site is not intended for children under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us at:

Email: info@natuvera.co.za

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